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The Department of Posts has successfully delivered its first online order through the ONDC platform as a Logistics Service Provider, marking a major step towards digitally enabled, interoperable logistics and inclusive e-commerce support for MSMEs and rural entrepreneurs across India.
Why in News?
The Department of Posts successfully delivered its first-ever ONDC online order on January 15, 2026, acting as a Logistics Service Provider (LSP) under the Open Network for Digital Commerce.
First ONDC Order Delivery Milestone
- The milestone was achieved with the booking of the first online consignment on January 13, 2026, which was successfully delivered two days later.
- The order was placed by UdyamWell, an ONDC-enabled initiative supporting rural entrepreneurs.
- This successful transaction demonstrates the Department of Posts’ readiness to operate as a modern logistics partner in a digital commerce environment, combining its vast physical network with technology-driven processes.
Integration with ONDC Platform
- Through its integration with Open Network for Digital Commerce, the Department of Posts enables sellers on ONDC-enabled buyer applications to choose India Post for parcel pickup, booking, transportation and last-mile delivery.
- This integration allows seamless logistics services across platforms, ensuring interoperability and wider choice for sellers, especially small businesses that lack access to private logistics networks.
Click & Book Model Explained
- Currently, the Department of Posts is operational on ONDC under the “Click & Book” model.
- Under this system, sellers can digitally generate pickup requests, select India Post as their logistics partner, and have parcels collected directly from their premises.
- Postage is collected at the time of pickup, while consignments are inducted, tracked and delivered using India Post’s technology-enabled logistics systems. This model reduces manual paperwork and simplifies logistics for sellers.
Boost for MSMEs and Bharatpreneurs
- The first order was placed by UdyamWell, an initiative focused on empowering Bharatpreneurs, including artisans, farmers and rural entrepreneurs.
- India Post’s participation as an ONDC logistics partner is expected to significantly benefit MSMEs and small sellers, enabling them to access nationwide markets without heavy logistics costs.
- The move supports inclusive growth by connecting remote producers to digital marketplaces.
ONDC and India Post
- ONDC is a government-backed initiative to create an open, interoperable digital commerce network.
- India Post operates one of the world’s largest postal networks, making it a crucial enabler for last-mile connectivity.
Key Summary at a Glance
| Aspect | Details |
| Why in News? | First ONDC order delivered by India Post |
| Platform | ONDC |
| Role | Logistics Service Provider |
| Delivery Model | Click & Book |
| First Order By | UdyamWell |
| Key Benefit | MSME and rural inclusion |
Question
Q. The Department of Posts delivered its first ONDC order in which role?
A. Buyer App Provider
B. Seller Network Participant
C. Logistics Service Provider
D. Payment Aggregator